Privacy Policy
Last updated: January 2025
At Xeltronic Electrical Solution (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit inquiries to us.
1. Information We Collect
We may collect the following types of information:
- Name and company name
- Email address
- Phone number / WhatsApp number
- Country of residence or business
- Part numbers and product inquiries
- IP address and browser information (through cookies)
- Any information you voluntarily provide in messages or forms
2. How We Use Your Information
We use the information we collect to:
- Respond to RFQ requests and provide price quotations
- Process orders and communicate order status
- Send shipping and tracking information
- Improve our website and services
- Comply with legal and regulatory obligations
- Send relevant product updates (only with your consent)
We do not sell, trade, or rent your personal information to third parties.
3. Data Sharing
We may share your information with:
Shipping Partners: DHL and FedEx require shipping address and contact details to deliver your order.
Payment Processors: We use secure third-party payment processing. We do not store credit card information.
Legal Requirements: We may disclose information if required by law, court order, or government request.
4. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookie settings through your browser preferences.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL/TLS encryption for all data transmission.
However, no internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted online.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. RFQ and order records are typically retained for 7 years for accounting and legal purposes.
7. Your Rights
You have the right to:
- Request access to your personal data we hold
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: privacy@xeltronic.com
Xeltronic Electrical Solution, United Arab Emirates